MyStat Troubleshooting

| Communication

• Why is my device not pairing?
• I can pair to the MyStat, but it doesn't communicate to the CCU on the 900 MHz network
• Learn about the 900MHz wireless mesh network

| I/O Issues

• Checkout inputs and output on the MyStat installer screens (see MyStat UI Navigation)

| To get the serial number and software version

1. On the MyStat, press and hold both the up and down arrow buttons for 3 seconds.
2. Press repeatedly until you reach the Version screen.
3. Locate the Serial Number and FW Version fields.

| To revert to default settings (factory reset)

1. On the MyStat, press and hold both the up and down arrow buttons for 3 seconds.
2. Press repeatedly until you reach the Installer Options screen.
3. Use the up and down arrow buttons to navigate to Factory Reset. Then press to select.