If you run into this condition, the likely cause is that the CCU CM needs to be updated to a later version. CM has to be min 3.61 and the CCU has to be min 3.3.1. Since as of 9/14/25, the CM does not get updated with a an App Bundle update, it must be updated separately. Initiating the update is a quick process, but the actual update can take up to 30 minutes. 

Follow the instructions in this article to learn how to update the CCU. (Note: be sure to update the CM separately) - Updating System Device Software – ClimaVision

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