CCU Remote Access

| Overview

The CCU Remote access feature enables users to access the CCU remotely through the Internal portal. This feature lets the user change system/zone configurations to make reliable changes with reduced points of failure and to view the updated configurations. It also helps the user to view remote diagnostics to access them in case of CCU crashes or failures, and remotely view CCU logs for further troubleshooting.

| Accessing CCU Remote Access Provision

The provision to access the CCU remotely is made available in the following places in the internal portal

• CCU Widget Screen
• ClimaVision WebUi Assist

Note: The CCU can be remotely accessed only by the Internal Support users and the certified Installer L2 & L3.

| Prerequisites

The following prerequisites should be met for a CCU, to be remotely accessed from the internal portal. 

• HomeApp vx.x.x and above
• Remote Access App version_x.x.xx. and above.

| Accessing From CCU Widget Screen

From the Internal portal,

• Select the CCU to be remotely accessed.

• Click the Remote Access accordion

The Remote Access screen is displayed.

• Click Start Remote session to begin access

A pop-up message is displayed.

The CCU screen is displayed.

The CCU is now accessible,

• Change the configurations and settings as required.
• Click the settings icon on the bottom right corner to open the settings menu

The settings options are displayed.

• Select the slider to increase or decrease the quality percentage

• Select the slider to increase or decrease the refresh interval in seconds.

• Click End Remote Session in the upper right corner to end the session.

A session-ended message is displayed.

| Accessing From Facilisight Assist

Remote access to multiple CCU's within a building is available on the Facilisight Assist page under the Remote Access tab.

From the Internal Portal,

• Select the Facilisight Assist.

• Select the Remote Access tab

The Remote access screen is displayed.

• Select the CCU to be accessed remotely

• Click start remote session

The CCU screen is displayed. The other operations remain similar to the CCU widget screen.

| Impact in Audit Trail

A new category "CCU Remote Access" is introduced under Audit trail which captures the timestamp and credentials for the CCU accessed under a site.

• Select the "Remote CCU Access category

The corresponding audit trail is displayed.