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The most common reason for not receiving text notifications are: 

1. The phone number associated with your account was not input or was typed incorrectly. 
To check this, click your name in the upper right of ClimaVision Web UI > Account > Account Details and check that your phone number is typed in correctly. 

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2. Your text notifications aren't enabled. Still in the Account screen, go to Notification Management and make sure you have the desired notification enabled for SMS.

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If you checked both of these and still aren't getting notifications, contact your regional support team for assistance. 

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