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FAQs

A collection of FAQs

  • Required Component Specifications
  • How do I know if my system is heating?
  • How do I know if my system is cooling?
  • How do I login? I never received a welcome email
  • Why am I not seeing data in ClimaVision Web UI?
  • What does the green dot on my zone mean?
  • Why is my VAV damper not opening for more reheat?
  • My VVT-C zone is cold while the system is cooling. Why is my damper not closing? Normalization
  • How is zone priority calculated in VVT-C?
  • Why don't my setpoint changes hold until tomorrow?
  • What does High priority mean?
  • If I edit building schedule from a CCU, does it sync to other CCUs?
  • What is a special schedule?
  • What is a Vacation?
  • What is a named schedule?
  • Why are none of my zones communicating?
  • Why are only some of my zones not communicating?
  • Can I change the order of my CCUs?
  • Can I change the order of my floors on the heatmap?
  • I feel like I'm getting a lot of alert noise. What do I do?
  • Why am I not receiving text notifications?
  • Can I change the color coding of the heatmap?
  • What does 'Analytics Last Update time' mean?
  • Why is a zone reporting data but the zone is dead?
  • What is a tag?
  • What is a Ref?
  • Can I rename a zone from ClimaVision Web UI?
  • Can I rename a floor from ClimaVision Web UI?
  • What's the difference between Conditioning and Operation mode?
  • How many zones can I pair to a CCU?
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