Updating System Device Software

When a Software update to a system device is required it is accomplished through the WebUI. There are two different ways to perform the updates. Level 2 certification is required.

First there is the "Update All" option which will update all devices of the selected type on the network and second is to update an individual device. 

OTA (over the air) updates take several hours (up to 12 hours) per device and will happen sequentially when more than one device is being updated. Since this is a very lengthy process it is recommended to only update software if a new feature is required or a fix to a problem has been implemented. 

Beginning the update process (update all)

The update process is accomplished via the WebUI, once logged into the site WebUI select the a CCU

Scroll down to "Select  Command" which is directly below System Tuners.

Select the device type you wish to update and expand to  select which version you wish to upgrade or in rare cases downgrade to. 

In the example below you can see once the device is expanded there can be several version choices, select the recommended version unless you have a specific reason to choose another. 

Beginning the update process (individual device) 

The update process is accomplished via the WebUI, once logged into the site WebUI select the a device

In the device scroll down to "Select Command" and select the device you wish to upgrade and select which version you wish to upgrade or in rare occasions downgrade to.

In the example below you can see once the device is expanded there can be several version choices, select the Recommended version unless you have a specific reason to choose another.

The progress of the OTA can be monitored through the WebUI by selecting "75F-OTA Status Tracker" from the Analytics section in either a controller or the CCU.